Technical Support Processes
The ANECT TS processes define the working procedures, competencies and responsibilities that ANECT guarantees to the customer when delivering the technical support, expert support or management and outsourcing. These processes follow the practical experience of ANECT as well as the international recommendations such as the ITIL methodology (IT Infrastructure Library - a model for managing IT infrastructure based on best practices used by IT suppliers and their customers).
Picture 1 Processes of ANECT Technical Support
