STANDARD Services
The STANDARD services are designed for medium to large companies and organizations that use larger information and communication systems that can only be operated using a wide spectrum of know-how. Such services are controlled by a multitude of parameters to be set by the customer. They include various intervals at which maintenance and modification is performed and standard reports on the information and communication system statuses for different management levels of the customer. The STANDARD services can only be partially tailored to suit the customer's specific needs.
STANDARD Network Monitoring
With the STANDARD Network Monitoring service, extreme situations and failures of the customer's information and communication system can be monitored, detected and dealt with. This service is provided by ANECT's monitoring centre on a round-the-clock basis. The operators of the monitoring centre are experienced specialists who can provide first-level technical support upon detection of critical events in the customer's network in agreed cases. The STANDARD Network Monitoring service relies on long experience, using well-tested functional tools and processes, and proactive approach. To a certain extent, it can be tailored to suit the customer's special needs. This service can be used by those customers whose ICT systems must be available at any time, being monitored on a continual basis with effective measures initiated any time a failure is detected.
STANDARD Expert Assistance
The STANDARD Expert Assistance Support includes support by phone, written support, and on-site local support. The purpose of this service is to help the customer understand the causes of recurring problems and provide him with expert advice and experience. Major changes in the information system configuration can also be carried out at the customer's request or new technologies and technical solutions tested using a prototype model. The benefits this service brings to the customer include fast access to the expert assistance and know-how of ANECT's certified specialists.
Information on ICT Security Risks
Using the Information on ICT Security Risks service, customers can regularly obtain information by e-mail on any new security patches and security fixes issued by software producers. Unlike services provided by other software producers, ANECT offers its customers a qualified selection from a wealth of information on new security fixes to help them obtain information relevant for the structure of their own network.
Preventive Maintenance
The Preventive Maintenance service includes preventive inspections and basic maintenance of devices. The main purpose is to clean a device removing the dust to reduce the risk of overheating and to check on the operational conditions (temperature, humidity, dustiness, and vibrations). By regular preventive maintenance, the period of reliable operation can be extended to protect the customers' investment in the new hardware.
STANDARD Service
The ICT STANDARD Service includes putting the customer's information and communication system into operation by the time stipulated in a contract. As part of the STANDARD Service, hardware and software failures can be repaired on the standard equipment supported by ANECT. Spare parts are also provided from ANECT's servicing store mostly for the Cisco Systems technologies. The STANDARD Service represents a wider offer of emergency modes and guaranteed repairs times to repair than BASIC servicing. ANECT can also provide this service across the entire Czech Republic on 24x7 basis.
Information Systems Management
Using the Information Systems Management, users may, at any time, deal with the requirements of the ordinary operation of an information system while meeting the contractual deadlines. The service includes the basic tasks necessary for routine operation of an IS such as opening and closing accounts and mailboxes, setting user access rights, and defragmenting databases. However, it is not designed to provide hardware and software servicing repairs and thus to deal with emergency situations. The service is intended for customers who have not their own team of experts for ICT operation or whose team is limited in number or expertise.
