PREMIUM Services
The PREMIUM services are designed for customers with large and comprehensive information and communication systems, who need additional technical support for their operation such as a detailed ICT status report, prediction and guaranty of service availability, capacity planning, and immediate repair of a failure. ANECT can tailor all the PREMIUM services to meet any specific requirement of each user.
Application of Security Fixes
The Application of Security Fixes is a service that helps prevent attacks on the customer's information systems. As part of it, ANECT can update operation systems and other products on a continual basis using security patches and fixes issued by software producers for particular previously listed devices. Using this service, a user can significantly reduce the security risks of an information system.
PREMIUM Network Monitoring
The PREMIUM Network Monitoring is an extended service provided by the ANECT Monitoring Centre. In addition to the standard functions such as monitoring and detecting extreme situations and failures of the customer's ICT infrastructure, this service includes an on-going detailed analysis of all the information available from the systems monitored covering the communication infrastructure, systems and applications in higher layers. This entails a high degree of proactive approach and use of top management systems. As part of this service, ANECT offers to closely adapt its monitoring technologies and processes to the particular environment of a customer. This service can be used mostly by the customers running large information systems with many links between their components where a multitude of interrelating operating parameters have to be continuously monitored to provide relevant input for comprehensive analyses by specialists.
Network Documenting and Inventory
The Network Documenting and Inventory service is designed for customers who need to set up and subsequently update an inventory of their ICT infrastructure. The output of this service includes information on the hardware/software installed and the network topology, which is presented in the user-friendly environment of ANECT's web portal. This information can be used as a perfect basis for a technological audit, in creating a configuration (CMDB) databases, or in planning a further development of the information and communication system.
ICT Inventory
Using the ICT Inventory service, a one-off or periodic inventory can be created of the customer network hardware/software including its technical parameters and other related data maintained on the customer's special files. Next the ICT inventory can be used to match the data collected to the current licence agreements concluded between the customer and the producer of a particular software product. The output of this service is presented in a final report.
ICT Inventory is a simplified version of the Network Documenting and Inventory service with its output being tailored to suit the needs of a particular customer.
Server Optimization
The default parameters of server operating systems and the applications running on them are optimized. A great deal of customers will know that software suppliers tend to configure their products so that they contain undesirable and useless services that degrade the server's performance and may cause an awkward combination of applications running on them. Such negative effects may take up the costly server capacity without bringing any desired benefit. The server optimization services help the customer make a more efficient use of the server capacity and optimize its operation.
HelpDesk Outsourcing
In HelpDesk Outsourcing, ANECT staff use the company tools to help the customer run a helpdesk. This service involves qualified staff, complete recording and monitoring of the IS users' technical support requirements and their controlled escalation to reach a solution. Using aggregate HelpDesk information to systematically deal with recurring failures is of much help for the customer. ANECT offers this service on a round-the-clock basis. The HelpDesk outsourcing service may bring particular advantages to those customers who need a reliable control of the processes implementing the technical support of an information system with running a helpdesk being not their major business objective and the operational costs being too high.
Outsourcing of Information Systems
Outsourcing of information systems includes building a new information and communication system for the customer or taking over his existing one to run it as part of a service maintaining the quality guaranteed in an agreement (the costs of building a new information system are all paid by ANECT). In order to be able to evaluate the quality of the Outsourcing of Information Systems service, ANECT always signs a Service Level Agreement (SLA) with the customer. This service is intended for those customers for whom an information and communication system is only a means to achieve the main object of their business and wish to leave the management of its reliable operation to a specialized, professional partner.
Management of IDS/IPS Systems
Thanks to the Management of IDS/IPS Systems service, customers may gain, aggregate, and evaluate information from the monitoring tools installed in their information systems. IDS/IPS (Intrusion Detection Systems / Intrusion Prevention Systems) are a set of automated tools used to collect information on security incidents (loss of availability, integrity, and confidentiality) in the customer's information and communication system. This information is processed by ANECT specialists who analyze it to provide immediate remedy in the customer's information system. This service helps reduce the security risks providing comprehensive data that can be used to efficiently plan the development of the customer's information system.
Personalized Approach
As part of this customer service, an ANECT specialist is permanently available to deal with the requirements of the technical support provided by ANECT. This specialist has the expertise needed for the key areas of the customer technology supported by ANECT such as communication infrastructure, security, and IP telephony. He is very knowledgeable about the customer's organizational, process, and operational conditions coordinating all the technical-support-related activities to provide efficient assistance for the customer optimizing the operation of the entire information and communication system.
Special Operating System Administration
Special Operating System Administration Training is a service to help organize training courses for the customer's IT specialists in charge of the standard administration of the Microsoft and Linux operating systems as needed. This service is tailored to suit the needs of a particular customer and is based on the practical experience of ANECT experts.
Technical Support Evaluation
The Technical Support Evaluation presents the way in which ANECT provided technical support in the previous period. The evaluation focuses on analyzing the strengths and weaknesses of those parts of the customer's ICT infrastructure for which ANECT provides technical support. In addition to operational summaries, potential improvements are suggested of the overall operation of the customer's information and communication system. Evaluation of the services provided is important for the IT management in the first place as a basis for further improvement and promotion of development of the information system and its technical background.
