Management and Outsourcing of Information Systems
ANECT provides this service in three options:
- Taking over an existing IS which remains the asset of the customer,
- Taking over both the management of the IS and the property of the IS from the customer,
- Creating a new IS for the customer which remains ANECT's property and is operated for the customer in the form of a service.
In all three options ANECT employees provide a full technical support of the IS operations in the required or contractually agreed quality.
For management and outsourcing of IS rules apply which are determined by the contractual agreement on the level of the provided quality of services (SLA).
SLAs cover mainly the following areas:
- Response times and times for removing the faults in the IS,
- Guarantees of IS availability,
- Reporting of operational parameters and events.
The service Management and outsourcing of IS includes also
- The initial audit,
- Periodical audit and optimizing the throughput and performance of the IS,
- Guarantees of planned development of IS.
The standard services of management and outsourcing are as follows:
Ks-IS
Comprehensive Management/Outsourcing of Information System
Comprehensive management/outsourcing of IS, provided via remote and/or local management with defined technical support by the ANECT support teams, Supervision center ANECT and international Technical Assistance Centers of HW/SW manufacturers.
Typically the service includes:
- Initial audit,
- IS throughput and performance optimization,
- Guarantee of response times and repair times for IS,
- Guarantee of IS availability,
- Periodical audit and IS throughput and performance optimization,
- Guarantee of planned development of IS,
- Reporting.
S-KI
Management/Outsourcing of Communication Infrastructure
Management/Outsourcing of CI, provided via remote management with a nonstop technical support by the ANECT support teams, Supervision center ANECT and international Technical Support Centers of HW/SW manufacturers.
Typically the service includes:
- Initial audit,
- CI throughput and performance optimization,
- Guarantee of response times and repair times for CI,
- Guarantee of CI availability,
- Periodical audit and CI throughput and performance optimization,
- Guarantee of planned development of CI,
- Reporting.
S-SI
Management/Outsourcing of System Infrastructure
Management/Outsourcing of IS, provided via remote management with a technical support by the ANECT support teams, Supervision center ANECT and international Technical Suppport Centers of HW/SW manufacturers.
Typically the service includes:
- Initial audit,
- Optimization of SI subsystems,
- Guarantee of response times and repair times for SI,
- Guarantee of SI availability,
- Periodical audit and optimization of SI,
- Guarantee of planned development of SI,
- Reporting.
S-AP
Management/Outsourcing of Application Environment
Management/Outsourcing of AE, provided via remote management with a technical support by the ANECT support teams, Supervision center ANECT and international Technical Support Centers of HW/SW manufacturers.
Typically the service includes:
- Initial audit,
- Optimization of AE subsystems,
- Guarantee of response times and repair times for AE,
- Guarantee of AE availability,
- Periodical audit and optimization of AE,
- Guarantee of planned development of AE,
- Reporting.
