ANECT's quality policy
Through this policy the top-management of ANECT sets firm values, principles and attitudes for ensuring stable fulfillment of our clients' requests, needs and expectations and also constant improvement of performance and efficiency of the current quality management system by its own principles.
A QUALITY = SATISFIED CLIENT
- Systematic and periodic survey of our clients' satisfaction and loyalty
- Systematic research of our clients' requests, their quick and smooth completition
- Development and management of our relationship with clients
A QUALITY = TOP MANAGEMENT AND INDIVIDUALS
- creating an environment of mutual trust among individual groups of employees
- Motivation of all employees to team-work and improvement, setting a positive example for everyone
- Preservation of a necessary state of order and discipline; that is why we want principles and authorities to be obeyed
A QUALITY = ACTIVITY, WISDOM, PROFICIENCY AND EXPERIENCE
- Utilization of knowledge, abilities and skills of all our employees to manage processes and perform work activities
- Regularly educating employees on all levels of management
- appreciate fulfilling of our employees' personal goals and help with reaching them
A QUALITY = DIRECTED PROCESSES
- Application and continuous improvement in processes of fulfillment our clients requests
- Systematically identify processes, which are necessary for achieving planned results
- Systematically measure suitability and performance of processes and analyze results for objective decision making
A QUALITY = SYSTEM
- Application and development of qualtity management system based on requirements set by ČSN norm EN ISO 9001:2001
- Define processes of quality management system and recognize link-ups of these processes
A QUALITY = DEVELOPMENT, PROSPERITY, HIGHER GOALS AND IMPROVEMENT
- providing solutions and services of extraordinary quality, which bring our clients an added value
- setting and reaching objectives, which connects with self improvement and is the only way of further growth
- Identification of objectives, which are strategic for our company and passing this information onto all of our employees
A QUALITY = FACTS OF DECISION MAKING
- gathering accurate and dependable facts from measuring individual processes
- willingness of managers to use analyzed data in management processes
A QUALITY = SUPPLIERS
- selection of strategically important suppliers
- regular appreciation of their current performance
- efficient communication in the course of business relations
Hereby mentioned quality policy and its principles are binding for all employees of ANECT a.s.
